About the spa
spa hours | zoia spa is open daily from 8:30 am to 8:00 pm
spa reservations | for reservations, please call + 011 297 586 1234, a valid credit card or room number will be required to hold your reservation. zoia spa is an adult facility open to both men and women aged 18 or above (for steam room facilities only).
pre-arrival information | it is highly recommended that you arrive at least 30 minutes in advance so that you may fully enjoy our facilities, including the relaxation area, and steam room. late arrivals will be subject to a time reduction in the scheduled treatment.
cancellation policy | cancellation of and changes to appointments are accepted up to eight hours prior to treatment time without charge. for cancellations with less than eight hours’ notice and for no-shows, a 100% cancellation fee will apply.
spa attire | zoia spa will provide a locker, robe, and sandals for your comfort. we encourage you to use your in-room safety deposit box to store your valuables. the spa cannot accept responsibility for the loss of any money or valuables that have been brought onto the premises.
spa etiquette | to maintain the tranquil ambience of zoia spa and ensure guests’ enjoyment, we respectfully request that all guests turn off their mobile phones and other electronic devices. the use of alcohol and smoking are strictly prohibited at zoia.
health considerations | please advise upon booking of any allergies, ailments or disabilities, especially if you have high blood pressure or are pregnant as some services may not be appropriate for you at this time.
payment | zoia spa accepts cash and all major credit cards. all prices are quoted in USD. prices are subject to change without prior notice.
group reservations | please contact us to coordinate bookings for four or more people. a credit card guarantee and 48 hours’ notice of cancellation will be required.
information privacy | because we consider the privacy and confidentiality of your information to be of utmost importance, we access your information in accordance with the global privacy policy for guests (at privacy.hyatt.com) or by request from spa reception.
gift certificates | gift certificates may be purchased in any denomination.
spa reservations | for reservations, please call + 011 297 586 1234, a valid credit card or room number will be required to hold your reservation. zoia spa is an adult facility open to both men and women aged 18 or above (for steam room facilities only).
pre-arrival information | it is highly recommended that you arrive at least 30 minutes in advance so that you may fully enjoy our facilities, including the relaxation area, and steam room. late arrivals will be subject to a time reduction in the scheduled treatment.
cancellation policy | cancellation of and changes to appointments are accepted up to eight hours prior to treatment time without charge. for cancellations with less than eight hours’ notice and for no-shows, a 100% cancellation fee will apply.
spa attire | zoia spa will provide a locker, robe, and sandals for your comfort. we encourage you to use your in-room safety deposit box to store your valuables. the spa cannot accept responsibility for the loss of any money or valuables that have been brought onto the premises.
spa etiquette | to maintain the tranquil ambience of zoia spa and ensure guests’ enjoyment, we respectfully request that all guests turn off their mobile phones and other electronic devices. the use of alcohol and smoking are strictly prohibited at zoia.
health considerations | please advise upon booking of any allergies, ailments or disabilities, especially if you have high blood pressure or are pregnant as some services may not be appropriate for you at this time.
payment | zoia spa accepts cash and all major credit cards. all prices are quoted in USD. prices are subject to change without prior notice.
group reservations | please contact us to coordinate bookings for four or more people. a credit card guarantee and 48 hours’ notice of cancellation will be required.
information privacy | because we consider the privacy and confidentiality of your information to be of utmost importance, we access your information in accordance with the global privacy policy for guests (at privacy.hyatt.com) or by request from spa reception.
gift certificates | gift certificates may be purchased in any denomination.